Net retention is the growth lever you already own. We turn post-sale into the engine for it.
Post-sales as a growth engine: value-led, AI-first. Every customer sees what they got, churn risk gets a next action, and services and support stop running at a loss.
This page is for you if you own customer success, support, TAM or services at a software company and net retention is your number.
What is at stake
Gross retention slipping a point a quarter. Green health scores that still churn. Renewals negotiated on price because nobody showed the customer what they got. Services running at a loss. Support cost rising faster than ARR. A board that now treats NDR as the number.
Agents plus people
Agents watch telemetry, score risk, draft the value review and prepare the renewal. People run the conversation, make the save, and sell the expansion. Support scales without headcount because the first tier is handled before a person sees it.
How we help
- Post-sale operating model. TAM, CSM, FDE, services and support organized around the customer lifecycle with one owner per stage. Agents handle health monitoring, QBR prep, value reporting and renewal paperwork so people spend their time with customers.
- Value realization. The business case from the sale becomes the success plan, realized value is tracked from telemetry and customer reports, and every customer sees what they paid and what they got before the renewal conversation.
- Churn propensity and prescriptive action. A model built on signals from every customer system, with a specific next action per at-risk account. One deployment predicted churn to within two points and turned three quarters of GRR decline into a six-point gain.
- Services and support as profit centers. Packaged offerings, attach targets, paid-versus-free rules for FDEs, and support tiering that cuts effort per ticket in half.
Resources for you
The CCO's retention scorecard: GRR, NDR, time to first value, services attach and margin, support cost as a percent of revenue and value-review coverage, with benchmark ranges by ARR stage. Plus one genericized value review a customer actually renewed on.
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