Naisan Geula
Managing Partner. Twenty years scaling customer-facing technical organizations from Series B to IPO and $1B+ ARR.
Naisan's work sits where presales, value and post-sale meet. He has built those teams from scratch, scaled them past 150 people, and been brought in to fix them when they stopped working. His current focus is AI-first operating models: using AI to raise the quality of every customer interaction while paying for the change out of efficiency gains.
He was the opening speaker for every new Tableau employee for ten years, and delivered keynotes to thousands of employees at some of Tableau's largest customers.
At a glance
| Leadership scale | 150+ person technical GTM orgs, $40M budgets |
| Functions led | Presales, value, services and FDE, TAM, CS, support, renewals |
| Stages | Series B ($60M ARR) to $1B+ ARR and public |
| Verticals | Financial services, healthcare, retail and CPG, developer platforms |
| Education | BA, UC Berkeley; MPH coursework, Loma Linda University |
| Languages | English, Spanish, Farsi |
| Off the clock | Instrument-rated pilot, volunteer firefighter, woodworker |
Career
- Dec 2025 to now
PreSales Advisors, Managing Partner
SVP-level transformation of a growth-stage developer platform's technical field. First quarter: $3.5M freed from about $40M in annual spend, $1.5M reinvested in AI capability, TAM cost cut from $5.7M to $2.5M in 90 days, three straight quarters of GRR decline stopped with a 6-point improvement, and a churn model accurate to ±2%.
- 2024 to 2025
CloudBees, Global VP, Customer Experience
Turned around a 150-person technical GTM organization with a $40M budget. Technical win rate from 65% to 95%+, support time to resolution from 18 to 7 days, CSAT above 99%, NDR of 104.7%, services attach from 13% to 74% and services margin from −18% to +12%.
- 2023 to 2024
Starburst, Global VP, Customer Solutions
Restructured about 130 people across presales, business value, services and customer success. 150% NDR, churn cut 50% with AI churn modeling, implementation times cut 50 to 80%.
- 2019 to 2023
Salesforce, VP, Solution Engineering and Business Value
Led 150+ solution engineers and value consultants for financial services, healthcare and retail. $100M+ incremental ARR across Tableau's top 30 strategic accounts.
- 2011 to 2019
Tableau, Senior Director, SE and Business Value
Joined at Series B ($60M ARR) and stayed through IPO, $1B+ ARR and the $15.6B Salesforce acquisition. Founded the business value, strategic SE, healthcare and commercial teams, and built the Vision Demo used to introduce Tableau to customers for over a decade.
- Earlier
Business Objects, Crystal Decisions, Serena, WebTrends, Extensity
Alliances, channel and solution engineering roles, including 400% partner revenue growth at Business Objects. Before software: international public health research and teaching in Bolivia, Guyana and Eastern Europe.